support
need a hand?
write to hello@jellybeanrunclub.com. a person reads every email. right now that person is me, Anthony, standing at the counter eating toast off a paper towel, real butter all the way to the crust, sourdough, one shade darker than the toaster thinks is reasonable. I built this, so if something goes wrong on a run I want to be the one who hears about it. a crumb just went into the space bar.
first
in an emergency.
Call 911 first. When you can, report it in the app so we can act on the account.
writing to us
what to put in your email.
- What happened, and when. The day, the time, the start corner. It doesn't have to be well written.
- Your iPhone model and iOS version, if something in the app broke. It's in Settings, General, About. I had to look that up too, on what I call the clothespin phone, a cracked iPhone that only charges if a clothespin holds the cable at one exact angle, and it's still the phone I test jellybean on. It's holding it now.
- Never email a photo of your ID. The ID check only happens inside the app, through Stripe, and we will never ask for your ID by email.
common things
quick answers.
- Report or block someone: tap the ••• menu on the run, or on a runner's bean. See the community guidelines.
- The ID check didn't work, or your ID doesn't reflect your gender: email us and a person will review it. From the check, jellybean keeps only yes or no answers: verified, 18+, women-only eligible.
- Delete your account: in the app, tap "you", scroll to the bottom, tap delete account. Or email us from the address on your Apple ID and we'll do it for you.
- Your data: what we keep and for how long is in the privacy policy.
- Credits look wrong: the Starter gives you 10, a pack gives you 8, 20 or 45, joining a run or a jar run costs 1 (nothing with jellybean Unlimited), hosting a run someone shows up to earns 1, and they never expire. Your credit history is under "you" in the app. If your count seems off, email us and I'll tally it in pen on the back of a Shoppers receipt, the long kind, carry a 1 wrong, and start over on the other side.
- Refunds and subscriptions: every purchase goes through Apple, so refunds do too. Ask at reportaproblem.apple.com. Cancel jellybean Unlimited in Settings, your name, Subscriptions. If you paid and your credits didn't show up, email us with the date and we'll sort it out.
- Leave the waitlist: use the unsubscribe link in any email, or write to us. No are you sure, no survey, no guilt email on a Thursday with a photo of one empty running shoe. Gone.